Returns & Exchanges

At Bourkes Bicycles, we want you to be fully satisfied with your gear. If your purchase doesn't meet your expectations, you can return or exchange unused items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Pack Your Gear

  Carefully place the item in its original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship It Back

  Affix the provided shipping label to your package and drop it off at any authorized carrier location or bring it directly to our storefront.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the condition of the returned equipment, we will process your refund or exchange within 5-7 business days.